Frequently Asked Questions

We offer a range of web hosting services, including shared hosting, virtual private server (VPS) hosting, and dedicated hosting. Each type caters to different website needs and offers varying levels of resources and control.

Shared hosting involves multiple websites sharing resources on a single server. VPS hosting provides a virtual server environment where resources are divided between multiple users, offering more control and flexibility than shared hosting. Dedicated hosting provides an entire server exclusively for a single user, offering the highest level of control and performance.

Yes, we provide domain registration services. You can register a new domain or transfer an existing domain to our hosting service. We offer a variety of domain extensions to choose from.

Yes, you can transfer your existing website to our hosting service. We offer assistance and resources to help you with the migration process. Our support team can guide you through the steps involved.

Our web hosting plans start at LKR 3,500. The cost varies depending on the type of hosting and the specific features and resources included in each plan. Please visit https://srilankahost.lk/plan-pricing/ or contact our team for detailed pricing information.

Our hosting packages include features such as disk space, bandwidth, email accounts, database support, website builder tools, one-click app installations, security features, and customer support. The specific features may vary based on the hosting plan you choose.

Yes, each hosting plan has its own allocated bandwidth and storage limits. The limits depend on the plan you choose. If your website’s needs exceed the limits of a particular plan, we can help you upgrade to a plan with higher resource allocations.

Yes, we offer a 30-day money-back guarantee for our hosting services. If you are not satisfied with our service within the specified period, you can request a refund. Please review our terms and conditions for more details.

We take website security seriously. We employ various security measures, including firewalls, malware scanning, DDoS protection, regular backups, and secure data centers. We also provide SSL certificates for secure connections and offer recommendations on best practices to enhance website security.

Yes, you can install popular third-party applications like WordPress, Joomla, Drupal, and many others on our hosting service. We provide easy installation options and compatibility with various content management systems and applications.

Yes, we offer email hosting services with our web hosting plans. You can create professional email addresses using your domain name (e.g., yourname@yourdomain.com) and access them through webmail or popular email clients like Outlook or Thunderbird.

Yes, you can upgrade or downgrade your hosting plan at any time. As your website needs evolve, you can easily switch to a plan that better suits your requirements. Our support team can assist you with the plan migration process.

We provide 24/7 support to our customers. You can contact our support team via phone, email, or live chat. We strive to respond promptly and resolve any technical issues you may encounter.

Yes, we maintain regular backups of your website data to ensure its safety. In the event of any data loss or accidental deletion, we can restore your website using backup copies. However, it’s always a good practice to maintain your own backups as well.

Depending on your hosting plan, you can host multiple websites on a single hosting account. Some plans allow hosting multiple domains, while others have limitations. Please check the specific features of each plan to determine the number of websites you can host.

Yes, we provide SSL certificates to secure your website connections and enable HTTPS. Depending on your security needs, you can choose from various SSL certificate options, including free certificates and premium certificates.

We offer a 99% uptime guarantee for websites hosted on our servers. This means that we strive to keep your website accessible to visitors 24/7, and in the event of any downtime, we work to resolve the issue promptly.

If you decide to cancel your hosting account, you can do so by contacting our customer support team. They will guide you through the cancellation process and assist with any necessary steps to ensure a smooth transition.